The Future Of I.T Managed Services

The evolution of an IT service organization over the last 20 years has consistently been one of deep lines drawn in the sand. While some organizations slowly embrace change, others prefer to stick to what they know they can best offer their clients. The last major divide in the industry was the separation of the IT Break/Fix business model and Managed Services Provider (MSP) business model. Now, the new lines in the sand are emerging; and IT services providers are looking to leverage their existing relationships to deploy solutions to satisfy their customers needs; both business and technical.